Reference

How i1malaysia Handles Your Personal Data

When you open an account with us, we collect only what we need to run your account, process payments via Touch 'n Go eWallet, Boost, or GrabPay, and keep your session secure.

Account data onlyLocal payment contextYour right to request changesNo third-party sale of your dataApplies where local law permits

Explore the Lobby Read FAQ

What This Privacy Policy Covers

i1malaysia Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you register — your name, email address, contact number, and payment details tied to Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. This also includes device identifiers, browser session data, and account activity logs that help us detect

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unusual access patterns and protect your account. We do not sell your personal data to third parties. Data is stored on secured servers and accessed only by staff who need it to operate your account or process a transaction. Where a payment via Maybank2u or CIMB
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Clicks is initiated, transaction references are retained for reconciliation purposes and are not shared beyond what your bank already sees. If you are in Kuala Lumpur or elsewhere in Malaysia, your data is processed subject to applicable Malaysian law. We keep data for as long as
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your account is active and for a reasonable period after closure to meet any legal retention requirements. You may request a copy of your data or ask us to correct inaccuracies at any time through our support channel. Access to this platform is available where local
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law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING IN PRACTICE

How We Protect and Manage Your Account Data

Your account security is enforced at several layers — from the point you log in to the moment a withdrawal is verified. We use SSL encryption across all data transmitted between your device and our servers. Payment session data from Touch 'n Go eWallet or GrabPay is never stored beyond the transaction confirmation. Here is how each area of data handling works in practice.

Cookies and Session Tracking

We use cookies to keep your session active across pages and to remember your preferred login method. You can clear cookies via your browser settings at any time, though this will end your current session.

Account Security and Verification

When you log in from a new device, an OTP is sent to your registered number. This step is automatic and exists to prevent unauthorised account access, not to add friction to your session.

Data Retention After Account Closure

If you close your account, we retain your core registration and transaction records for a period required under applicable law. After that window, records are deleted from active systems.

Who Has Access to Your Data

Only our account management and payments teams can access your personal record. Payment processor data — such as your Boost or DuitNow transaction reference — is held by those processors under their own privacy terms.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, update, or remove the personal data we hold on your account, our support team handles privacy requests directly. Send us a message through live chat or email and we will respond to data-related queries as a priority. You do not need to submit a formal legal notice — a clear written request through any channel below is enough.

Team online

Live Chat

Start a chat from any page inside your account. Describe your data request and our team will confirm receipt and next steps.

Email Support

Send your privacy request to our support email address found in the account help section. Include your registered email so we can locate your record.

Account Help Section

Log in and navigate to your account settings. The help section includes a direct link to submit a data or privacy query without leaving the page.

Privacy Policy — Common Questions

These are the questions we get most often about how we handle account data, what rights you have, and how to act on them. If your question is not here, reach us via live chat from your account page.

We collect your name, email address, phone number, and the payment method details you link at registration — such as your Touch 'n Go eWallet or GrabPay reference. Device and session data is also logged for security purposes.

We do not sell your data. Transaction data is shared only with the payment processor handling your specific deposit or withdrawal — for example, Boost or DuitNow — and only to the extent needed to complete that transaction.

Send a written request through live chat or our support email. Include the email address tied to your account. We will confirm what data we hold and provide it in a readable format within a reasonable timeframe.

Yes. If you close your account and request deletion, we will remove your data from active systems after the legally required retention period has passed. Contact support to initiate this process.

Cookies keep your login session active and store your page preferences. We do not use cookies to serve third-party advertising. You can manage cookie settings in your browser, though clearing them will log you out of your current session.

If we make material changes to how we collect or use your data, we will notify you via your registered email or an in-account message before the changes take effect. Continued use of the account after that notice means you accept the updated terms.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accounti1malaysia Login AccountRegister

How i1malaysia Handles Your Personal Data

How We Protect and Manage Your Account Data

Cookies and Session Tracking

Account Security and Verification

Data Retention After Account Closure

Who Has Access to Your Data

How to Contact Us About Your Data

Live Chat

Email Support

Account Help Section

Privacy Policy — Common Questions

01 What personal data does i1malaysia collect when I register?

02 Does i1malaysia share my data with anyone else?

03 How can I request a copy of the data you hold on me?

04 Can I ask you to delete my account data?

05 How does i1malaysia use cookies?

06 What happens to my data if i1malaysia updates this policy?

Privacy Policy

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