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Terms Conditions for Your i1malaysia Account

These terms set out how your i1malaysia account works — from opening it with your phone number to how deposits via Touch 'n Go eWallet, Boost or GrabPay are treated once they land.

Account eligibilityPayment handlingAccess by local lawGame rules reference

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DATA & ACCESS

How We Handle Your Account Data

These terms also set out how we look after the account data tied to your i1malaysia profile — your registered phone number, your payment history across Touch 'n Go eWallet, Boost or GrabPay, and your login activity. We store this data to verify withdrawals and keep your account secure, not to sell it on. Cookies on the site help keep your session active on mobile and desktop so you're not asked to log in twice. If you want a copy of your data or want a detail corrected, write to support with your account reference.

Account Security

We tie withdrawals to the same payment method you deposited with, whether that's Touch 'n Go eWallet, Boost or GrabPay, so a mismatched account can't cash out your balance.

Data Retention

Account and transaction records are kept for as long as needed to resolve disputes, verify a withdrawal, or meet a request from local authorities where law requires it.

Cookie Use

Session cookies keep you logged in as you move between the mobile browser and desktop, so switching devices mid-session doesn't log you out of your account.

Requesting Changes

Email support with your registered phone number or account ID if you want a data correction, a copy of your records, or an explanation of a specific terms clause.

TERMS QUERIES

Where to Ask About These Terms

Got a question about a clause in these terms, or unsure how a rule applies to your account? Reach out through the channels below rather than guessing — our support team can point you to the exact section that covers your case, whether it's about a Touch 'n Go eWallet deposit, a withdrawal check, or how a term interacts with a game like Reward Wheel. We keep the same support paths open for terms questions as we do for account or payment questions, so you don't need a separate ticket type.

Team online

Live Chat

Open live chat from your account dashboard and ask about any clause in these terms — agents can quote the exact section back to you.

Support Email

Write in with your registered email or phone number if you need a written answer on how a terms clause applies to your account or a recent deposit.

Help Centre

Browse the help centre articles that break down account rules, payment handling and game-specific terms in plain language before you reach out to us directly.

How These Terms Apply to Your Play

i1malaysia Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your access to i1malaysia depends on local law — we only open accounts and process play where it's permitted in your region, and you confirm this each time you log in. The terms you accept at signup cover how your account is created, how your Touch

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'n Go eWallet, Boost or GrabPay deposit is matched to your account, and how a withdrawal is checked against the payment method you used to fund it. We may update these terms as our payment rails, game catalogue or account flow change — for example when
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a studio like Pragmatic Play or PG Soft joins the lobby, or when a game such as Live Baccarat or Lightning Crash Game changes its house rules. Continued use of your account after an update means you've accepted the revised terms; we don't ask you to
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re-sign anything, but we do expect you to check this page from time to time. Nothing here overrides the specific rules shown inside a game itself — where a provider publishes its own round rules or RTP figures, that in-game detail takes priority for that title.
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If a clause conflicts with local law in your state or region, the local law applies and the rest of the terms stay in force. Keep a note of the account email or phone number you registered with — it's the reference point we use whenever
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you raise a terms-related query with support.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms

Here are the questions we get most often about how these terms work in practice — covering wallets, game rules, updates and account access. If your question isn't answered below, live chat or support can walk through the specific clause with you using your registered account details.

No — the terms covering your account stay the same no matter which wallet funds it. Touch 'n Go eWallet, Boost and GrabPay deposits are treated the same way once they land in your balance.

In-game details shown by the provider take priority for that title's rules. Where a studio publishes its own rules or RTP figures inside Lightning Crash Game or Live Baccarat, those override the general terms.

We may update these terms when our payment rails, game catalogue or account rules change, and the revised version applies once posted. We don't ask for a fresh signature each time, so check this page occasionally.

Access depends on local law, and where it isn't permitted we won't open or keep an account active for that region. If rules change, we review account access and inform you through your registered contact details.

Use live chat from your account dashboard or write to support with your registered phone number. Quote the section you're asking about and we'll point you to the exact clause that applies.

Withdrawals are checked against the payment method used to fund the account, so a mismatched Touch 'n Go eWallet, Boost or GrabPay account can delay or block a payout until it's verified against your registered details.

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